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Facebook Ramps Up Big E-Commerce Drive - BusinessWeek

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good read

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2011 is Here. Now Let’s Get Serious About Facebook (forget about the marketing)

By Priya Ramesh (@newpr)

Happy New Year! I am sure you are tired of the “Top ten trends in 2011” blog posts that most of us forget anyways in less than ten days so let me take you through a different route with this one I am writing from Bangalore, the Silicon Valley capital of India where I have spent the last two weeks on vacation with family and friends. One consistent theme that I noticed during this vacation is that Facebook has redefined our social interactions. From my aunts, nephews and childhood friends to new business contacts in India, no one asked for my email or phone number anymore but definitely asked me, “Are you on Facebook?” No doubt, the Social Network has brought a paradigm shift in how we communicate and maintain relationships but the bigger message to marketers is how Facebook is rewriting the rules of advertising and search and how that affects your brand in 2011. Here’s why you should treat Facebook more seriously in 2011:

Chances of customer engagement higher on Facebook than on any other social network:  The 2010 Facebook usage report shows that over the past year its 500 million users uploaded more than 2.7 million photographs shared one million links and ‘Liked’ 7.6 million pages every 20 minutes. Take a look at what 20 minutes on Facebook looks like:

Shared links: 1,000,000 every 20 minutes
Tagged photos: 1,323,000
Event invites sent out: 1,484,000
Wall Posts: 1,587,000
Status updates: 1,851,000
Friend requests accepted: 1,972,000
Photos uploaded: 2,716,000
Comments: 10,208,000
Messages: 4,632,000
Likes: 7,657,000

Facebook moving from “atrocious” clickthrough rates to higher conversions: Analysts predict that the six-year-old company will report $2 billion in revenue in 2010 and close to twice that in 2011. The bulk of that revenue is predicted to come from selling ads.  Facebook ads are not for everyone and there is a huge gap between brands like Starbucks (17.5 million Likes) and Coca Cola (18 million Likes) that are considered benchmarks in Facebook engagement and millions of other brands that struggle to increase clickthrough rates. Having said that, Craig MacDonald, writing for Search Engine Watch, stated he estimated pay per click marketing providers are planning to spend between 10 and 20 percent of their budgets for the year on Facebook campaigns.

He explained that, while last year clickthrough rates for Facebook promotions were “atrocious” and there were virtually no conversion rates, the site is now onpar with major search engines for returns on investment. MacDonald noted the key factors that make the service appealing to marketers are that it is “huge, it’s global and it’s growing”, adding the sites performance on a dollar-for-dollar basis is the same as Google’s. 

Search and Shop on Facebook to gain momentum in 2011: BusinessWeek (http://www.businessweek.com/technology/content/dec2010/tc20101217_877527.htm) recently confirmed senior execs at the Palo Alto based social network have met in the past month with more than 20 companies, to help retailers set up shop on its pages and build tools that let Web users interact while buying. Facebook is adding e-commerce features to attract users, keep them logged-on longer and generate higher advertising sales. Companies like P&G and Delta Airlines are investing heavily on Facebook e-commerce, and this is just the start of what’s to redefine how we search and shop online.

There is a good reason why 500 million chose to join Facebook and more than half of them log-in every single day to update their status. Now as digital marketers we need to think smartly about how to get your brand mentioned in those status updates, Likes, comments and discussion threads to ensure when someone searched for you on this growing social network, you DO have a favorable wall to show off.

Good luck Facebooking (yes that’s officially a verb now) in 2011!

Image courtesy: Time magazine.

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5 Fantastic Facebook Fan Page Ideas to Learn From
full story on openforum.com

Facebook is all about sharing, and The Gap has an ingenious promotion on the Baby Gap tab of their Fan Page. The simple splash image has a link to one of their photo albums where fans can upload pictures of their babies wearing their favorite Gap denim gear.

The Home Depot has built a bit on the shareability of Facebook actions with their DIY Gifts app. From Home Depot’s Fan Page, you can grant the app access to share your gift purchases with the recipient and your friends. While this approach may not work for everyone, it’s a step toward increasing consumer visibility on Facebook — a growing trend.

Some companies go all out when it comes to their Facebook presence, integrating fully fledged mini-websites right into their Fan Pages. Adidas sneakers is a good example. They’ve added a multimedia content hub under the tab “Your Area” that offers photos, videos, and events based on your region. The site is built entirely in Flash and isn’t all that interactive, but it offers a rich media experience without ever leaving the boundaries of Facebook.

Dell’s Design Studio page is another example of a full-tilt Flash site inside Facebook. This one lets you browse and tweak custom artwork for your new laptop before linking you over to the corporate site to complete the purchase. You can also share your design choices with friends, all without connecting a single Facebook app to your account.

Walgreens does it very simply. Their landing page is a nice branded splash image that simply touts their “Exclusive Offers for Our Facebook Fans.” Their promotions are in their updates, but this simple, static custom page encourages users to become fans without any bells or whistles. They leave the deals to the built-in functionality of Facebook, and your business can too.

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The Smart Growth Manifesto

Obama is stimulating. Davos is deliberating. C-levels are eliminating. Wall St is recriminating. Welcome to the macropocalypse: no one, it seems, can put the global economy back together again.

It’s time to reboot capitalism. So where do we begin?

Here’s a suggestion for what should be at the top of agenda of every decision-maker across the economy, from Davos, to Obama, to Sand Hill Road, to the revolutionaries in tiny garages hatching tomorrow’s Googles: reconceiving growth.

Why?

20th century capitalism is eating itself. For the first time since World War II, global growth is forecast to turn negative — and that’s an optimistic forecast, relative to the possibility of a global lost decade.Today’s leaders are plugging dikes, bailing out industries and banks as they fail. Yet, what negative global growth suggests is that the problem is of a different order: that we have reached the boundaries of a kind of growth.

Reigniting growth requires rethinking growth. The question Davos — and most leaders — are asking is: where will tomorrow’s growth come from? Will it result from oil, cleantech, bailouts, China, or Obama? The answer is: none of the above. Tomorrow’s growth won’t come from a person, place, or technology - but from understanding why yesterday’s growth has failed. The same growth models applied to new people, places, and technologies will simply result in the same crises, over and over again. We have to reboot growth: the problem is not what is growing versus what is not, but how we grow.

20th century growth was dumb. The central, defining lesson of the macropocalypse is that 20th century growth wasn’t built to last. Dumb growth is unsustainable - if the world grows the same way that developed countries did, well, there won’t be a world. Dumb growth is unfair: it’s growth that’s an illusion for many; just ask the American middle class. And, ultimately, perhaps most dangerously, dumb growth is brittle: it falls too easily into collapse, reversing many of yesterday’s gains; just ask Iceland.

21st century economies will be powered by smart growth. Not all growth is created equal. Some kinds of growth are more valuable than others. Where dumb growth is unsustainable, unfair, and brittle, smart growth is sustainable, equitable, and resilient.

Here are the four pillars of smart growth - for economies, communities, and corporations:

1. Outcomes, not income. Dumb growth is about incomes - are we richer today than we were yesterday? Smart growth is about people, and how much better or worse off they are - not merely how much junk an economy can churn out. Smart growth measures people’s outcomes - not just their incomes. Are people healthier, fitter, smarter, happier? Economics that measure financial numbers, we’ve learned the hard way, often fail to be meaningful, except to the quants among us. It is tangible human outcomes that are the arbiters of authentic value creation.

2. Connections, not transactions. Dumb growth looks at what’s flowing through the pipes of the global economy: the volume of trade. Smart growth looks at how pipes are formed, and why some pipes matter more than others: the quality of connections. It doesn’t just look at transactions at the global, regional, or national level — how much world trade has grown, for example — but looks at how local and global relationships power invention and innovation. Without Silicon Valley’s relationships powering the development of personal computing and the internet, for example, the volume of trade between Taiwan, Japan, and China, would be a fraction of what it is. Smart growth seeks to amplify connection and community — because the goal isn’t just to trade, but to co-create and collaborate.

3. People, not product. The next time you hear an old dude talking about “product”, let him know the 20th century ended a decade ago. Smart growth isn’t driven by pushing product, but by the skill, dedication, and creativity of people. What’s the difference? Everything. Globalization driven by McJobs deskilling the world, versus globalization driven by entrepreneurship, venture economies, and radical innovation. People not product means a renewed focus on labour mobility, human capital investment, labour market standards, and labour market efficiency. Smart growth isn’t powered by capital dully seeking the lowest-cost labour — but by giving labour the power to seek the capital with they can create, invent, and innovate the most.

4. Creativity, not productivity. Uh-oh: Creativity is an economic four-letter word. Why? Because it’s hard to measure, manage, and model. So economists focus on productivity instead — and the result is dumb growth. Smart growth focuses on economic creativity - because creativity is what let us know that competition is creating new value, instead of just shifting old value around. What is economic creativity? How many new industries, markets, categories, and segments an economy can consistently create. Think China’s gonna save the world? Think again: it’s economically productive, but it’s far from economically creative. Smart growth is creative — not merely productive.

Here’s a final point — and a question.

Smart economies are driven by smart growth. The four pillars of smart growth are design principles for next-generation economies. 20th century economies are limited to unsustainable, unfair, brittle, dumb growth. Smart growth is more sustainable, equitable, and resilient.

Capitalism 2.0 cannot be powered by growth.1.0: that’s why the race for smart growth is inevitable. The economic pressure — the potential for value creation, in a world being ripped apart by value destruction — is simply too great.

Can you build a business powered by smart growth? The four pillars of smart growth aren’t just design principles for next-generation economies: they’re also design principles for next-generation businesses. Already, tomorrow’s radical innovators don’t accept yesterday’s toxic, tired consensus. Revolutionaries like Apple, Threadless, Etsy, Whole Foods, American Apparel, and Google are already reinventing better ways to grow - from the grass-roots up.

Yesterday’s incumbents are beginning to fail en masse, while these revolutionaries remain resilient. Why? As our research at the Lab suggests, getting smart is a better choice than staying dumb: smart growth results in more creativity, innovation, effectiveness, and power than dumb growth.

For now, fire away in the comments with questions, examples, or criticisms. Which other companies are seeking smart growth? Is your organization building any of the pillars of smart growth? Are there countries or cities that are pockets of smart growth?

Umair, this is brilliant

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